What are the key steps in a supply chain?

A supply chain consists of organisations, individuals, and resources that convert raw materials into a finished product that is distributed to an end consumer. There are a number of key steps for businesses to consider within a supply chain:

  • Sourcing raw materials.

  • Manufacturing/product creation.

  • Order fulfilment/sales.

  • Communication with the end consumer.

  • Logistics/product delivery.

  • Customer support and return services.

Our comprehensive article about supply chain and supplier relationships has lots more information, tips for developing successful supply chain relationships and answers questions about what you need to consider when changing suppliers.